In St. Petersburg, a motorist was dissatisfied with the frequent and lengthy car repairs at an authorized dealer and demanded compensation. Having been refused, the woman went to court and sued the company for more than 43 million rubles.
In November 2021, a woman bought a 2018 Audi A8L car with 55 TFSI Quattro Tiptronic configuration with additional factory options for 5.67 million rubles, the joint press service of the courts of St. Petersburg reports on September 30. The car was still under the factory warranty: on July 31, 2021, its last, fourth, year began. During this year, the car repeatedly had to be taken to the official dealer for warranty repairs of various shortcomings, in total it stayed with the repairmen for 41 days.
At the end of April 2022, the owner of the car received a notification about the completion of the next repair and, due to the violation of the deadlines for eliminating the shortcomings, refused to pick up the car, deciding to resort to the law “On the Protection of Consumer Rights”. According to the documents, the importer of her Audi is VOLKSWAGEN Group Rus LLC. The next day after receiving the notification, the woman sent a claim to the company demanding a replacement car or return its value and compensate for the losses. However, the importer denied her this, considering the demands unreasonable. Then the Petersburger filed a lawsuit.
The Kirovsky District Court of St. Petersburg indicated that in accordance with par. 11 p. 1 art. 18 of the Law of the Russian Federation “On Protection of Consumer Rights”, if defects are found in a technically complex product, the consumer has the right to refuse to fulfill the contract of sale and demand a refund of the money paid for it or replacement of the product with a recalculation of the price within 15 days from the date of transfer of this product to him. As a result, it was decided to recover from the importer in favor of the plaintiff the cost of the car under the contract; almost 11 million rubles in losses in the form of a difference in the cost of the car and another 85 thousand rubles for additional equipment; twice 6 million rubles of penalty for delay in satisfaction of claims plus interest for each day of delay until the execution of the court decision; 50 thousand rubles in compensation for moral damage, more than 14 million rubles fine
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